Conflict, Discipline & Grievance
People Skills for Managers

- Price: 75,50 kr
- Price: €8,99
- Price: £8,99
- Price: ₹150
- Price: $8,99
- Price: 75,50 kr
- Price: 75,50 kr
Download for FREE in 4 easy steps...

Corporate eLibrary
Discover our employee learning solutions
This is a Premium eBook
Bookboon Premium - Gain access to over 800 eBooks - without ads
You can get free access for a month to this - and 800 other books with the Premium Subscription. You can also buy the book below
- Start a 30-day free trial. After trial: 39,99 kr p/m
- Start a 30-day free trial. After trial: €5,99 p/m
- Start a 30-day free trial. After trial: £4,99 p/m
- Start a 30-day free trial. After trial: ₹299 p/m
- Start a 30-day free trial. After trial: $3,99 p/m
- Start a 30-day free trial. After trial: 39,99 kr p/m
- Start a 30-day free trial. After trial: 39,99 kr p/m


Corporate eLibrary
Discover our employee learning solutions
Users who viewed this item also viewed
-
M&A Due Diligence Checklist for Human Resources
-
Team Building
-
Dealing with Conflict and Complaints
-
Agile Teams - Improvement Tools and Exercises
-
Lift off Agile teams – Team Transformation Process
-
Team Management & Coaching People Skills for Managers
-
Meetings, Selection & Appraisal Interviews People Skills for Managers
-
How to say no when you want to say yes
About the book
Description
Conflict is a
natural and inevitable part of life.
Managers should know how to handle different conflict situations in a
satisfactory conciliatory manner.
Conflict can be interpersonal, group or organisational and may lead to
needless arguments and disputes resulting in lack of cooperation between
departments and employees.
Managers need the
skills to handle discipline, grievance and counselling. The different skills
needed to handle each situation are dealt with.
The principles of natural justice include the right to question,
defence, and to consistency and fairness of treatment.
About the author
Samuel A Malone is a self-employed training consultant, lecturer and author. He has published numerous journal articles in the fields of learning, study skills, personal development, motivation and management. He is the author of 28 books published in Ireland, the UK and abroad on learning, personal development, study skills and business management. Some of his books have gone into foreign translations including Russian, Spanish, Danish and Norwegian, and second editions. Some of his books have been published in India. He has an M.Ed. with distinction (in training and development) from the University of Sheffield and is a qualified Chartered Management Accountant (ACMA), Chartered Global Management Accountant (CGMA) and a Chartered Secretary (ACIS) and a Member of the Irish Institute of Industrial Engineers (MIIE). He is a fellow of the Irish Institute of Training and Development (FIITD).
Content
- Introduction
- Conflict Management
- Types of Conflict
- Causes of Conflict
- Five Steps to Conflict Resolution
- Managing Conflict
- Styles
- Advantages of Conflict Resolution
- Summary
- Five Steps to Improve Your Conflict Resolutions Skills
- Types of Conflict
- Discipline, Grievance & Counselling
- Types of Disciplinary Problems
- Disciplinary Interview
- Principles of Natural Justice
- Management Handling Styles
- Manager’s Conduct When Disciplining
- Grievance
- Grievance Procedure
- Counselling Interview
- Summary
- Five Steps to Improve Discipline/Grievance/Counselling Skills
- Types of Disciplinary Problems
- Acknowledgement
- About the author
- References and bibliography